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I was told this was an environmental problem and normal. If that doesn't work I will be calling Toyota directly, even thought they say they have spoken to Toyota Tech Service who also says this is normal. All it says is "So Signal" I have had it into a dealer 3 times and they have changed out the head unit, the XM receiver, the antenna and all of cables. I am geting frustrated with reception or lack there of on Sirius XM radio and have called then so many times to send or resend a signal and been to the Toyota shop several time for them to say its a Sirius issue not Toyotas. I have 2008 Chrysler Sebring and am having the same problems; every underpass results in a momentary loss of signal. Just bought a 2013 Toyota Highlander with horrible XM radio signal.